Privacy Policy

"JOIESPORT" OÜ (registration code 12227005), located at Tähesaju tee, 13917 Tallinn, performs the duties of the controller when processing the client's personal data in the "JOIESPORT" online store.

Personal data processed:

name, phone number and email address;

delivery address of the goods;

cost and payment details of goods and services (purchase history);

customer support information.

Collection and use of personal data:

Personal data is data that can be directly or indirectly referred to you as a private person, which Joie Sport collects in order to fulfill the terms of a contract concluded with a private person, or in order to contact him in the future, as well as for fulfillment of obligations arising from the law.

We collect personal data of regular customers:

when you provide your contact details (including name, personal code, postal address, telephone number, e-mail address, preferred communication method) on our website, or in another place (e.g. in a store);

when you use our website, from customer account information or using cookies;

when making a purchase or placing an order in our store or online store in the course of providing personal contact information or when saving data on consumer preferences (in some sections of the website, "JOIESPORT" may ask you to voluntarily submit personal data and personal information. The required personal data may include your name, address, zip code, email address, telephone number and other data);

when submitting a newsletter application;

Collection of other data:

We also collect anonymized data, i.e. data that cannot be attributed to a specific person (gender, age, language preference, location). In addition, we may collect aggregate data about the activities of customers in our stores and on the website. This data is collected and used so that we can provide customers with information that is more suitable for them, as well as to obtain information about which products, services and sections are of the greatest interest. In this Privacy Policy, aggregated data are considered anonymized data.

Use of collected personal data

We use the collected personal data to inform Joie Sport customers about new products, campaigns, and upcoming events. Customers who do not wish to receive our newsletter or information about potentially interested in their products can at any time remove themselves from the address list of the target group.

In addition, we use the collected personal data for the delivery of goods and for fulfilling our obligations to customers. By agreeing to the terms of the Privacy Policy, the client grants "JOIESPORT" the right to automatically process his data. You can revoke your consent at any time either on our website or by sending us a statement in a reproducible form in writing. The declaration or withdrawal of consent is not retroactive.

In order to better serve its customers, "JOIESPORT" has the right to provide information about individual users to third parties who provide services to"JOIESPORT" and are bound by a non-disclosure agreement. Third parties, for example, are our business partners whose responsibilities include the delivery of goods purchased from the online store.

"Joie Sport" retains the personal data of the client until the termination of the regular client agreement. The data that Joie Sport is obliged to keep by law (eg accounting data) is stored in accordance with the requirements established by law.

Changes to the collected personal data:

Personal data collected for identification of the client and communication with him can be viewed, changed and supplemented on our website in the section "My Account".

If your e-mail address (used as the username of the "Joie Sport" website) changes, then please notify us about it, since the client himself cannot change this information.

Protection of personal information:

"Joie Sport" applies all possible precautions (including administrative, technical and physical) to protect the personal data of customers. Only authorized persons have access to the functions for processing and changing data. If you suspect that your personal data is being treated in violation of the provisions of this Privacy Policy or if there is a possibility of your personal data leaking to third parties, then immediately inform us about it. This is the only way we can minimize potential damage.

The client has the right to demand the termination of the processing of his personal data, request information about the purposes for which his personal data is used, and also demand the transfer of his personal data in a widely used format to himself or to a third party. In order to avoid abuse of the client's data and rights, applications can only be submitted in a form that allows identifying the person submitting the application (the application must be digitally signed or submitted in person at the representative office). We have the right to respond to such statements within 30 days. The request to terminate data processing is treated by us as a declaration of termination of the loyal customer agreement.

Safety:

All personal data of customers that become known during the visit to the "Joie Sport" online store and make purchases there are considered confidential information. An encrypted data transmission channel between banks ensures the safety of personal data and bank details of the buyer.

Terms and conditions and changes to the Privacy Policy:

By starting to use our website or filling out an application for becoming a regular customer, you confirm that you have read these principles and conditions and agree with them. We reserve the right to amend the general conditions of the Privacy Policy, if necessary, informing all regular customers about this, however, we make every effort to ensure that the Privacy Policy is always updated and available to you on our website. If you have any questions or problems related to the Privacy Policy or data processing, please contact us at joiesport.info@gmail.com

You also have the right to contact the Data Protection Inspectorate or the court at any time to protect your data. The Data Protection Inspectorate is a government agency where you can also contact when you need advice or assistance on the protection of personal data.